Service & Support

Support from the engineers who built the machine.

From installation and commissioning to programming, training, spare parts and preventative maintenance, MJC's US-based engineering team supports your machines through their full working life.

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Spare Parts
Training

  • Installation, commissioning & calibration

    Full on-site setup, start-up, and precision calibration before your machine enters production.

    • Machine installation and leveling

    • CNC and PLC commissioning

    • Tooling setup and calibration

    • First-part approval support

  • Remote diagnostics & troubleshooting

    Secure remote access for fast fault diagnosis — often resolving issues without a site visit.

    • Secure remote login to CNC and PLC

    • Real-time alarm and fault diagnosis

    • Program and parameter review

    • ValvePRO hydraulic data review

  • CNC & program support

    Direct support for CNC programming, part programs, control configuration, and software updates.

    • SpinCAD program development and optimization

    • SetupPRO configuration and updates

    • CNC parameter backup and restore

    • Control software version management

  • Onsite repair & maintenance

    Field service for repairs, scheduled preventative maintenance, and machine upgrades.

    • Mechanical and hydraulic repairs

    • Scheduled PM visits

    • Wear parts replacement

    • Machine upgrades and modifications

  • Spare parts supply

    MJC-sourced spare parts for all machine families, including hard-to-find components.

    • Genuine OEM parts

    • Siemens CNC components

    • Parker Hannifin hydraulic parts

    • 840D sl legacy parts

  • Preventative maintenance programs

    Scheduled maintenance plans that catch issues before they become downtime events.

    • Annual and bi-annual PM schedules

    • Predictive maintenance via ValvePRO

    • Machine health reporting

    • Priority response for plan customers

Diagnostic tools

Purpose-built for MJC machines

  • ValvePRO

    Hydraulic diagnostics

    Diagnoses hydraulic system performance and catches developing issues before they cause unplanned downtime — used directly in MJC's remote and on-site service reviews.

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  • MJC Dashboard + DataPRO

    Preventative Maintenance Software

    Real-time machine health

    DataPRO continuously monitors machine health and flags maintenance needs before they become failures. Keep production schedules on track and giving your team advance warning on wear items.

    See the Software Suite

Service request

Tell us what your machine needs.

Pick a request type and include your machine model and serial number if you have them. Your request goes straight to the MJC support team.

Planning a new machine or a retrofit? Talk to Sales

Phone (714) 890-0618